If you’re having trouble with AOL, you need not feel alone. There are vast expanses of resources available for those looking for a nudge in the right direction. AOL, having been the dominating industry force that it is for the last ten years, has put together a huge collection of help articles and an online knowledge-base to help you.

Whether you’re an a AOL subscriber, a user of its software, or even a participant in its AIM program - you can brush up on the best practices by visiting the help website. This can be located at help.aol.com, although it may be different depending on your international domain (for example UK users should go to help.aol.co.uk).

AOL help is divided in to several categories. It covers basic account settings as a priority. That means, if you’ve subscribed to AOL but are suffering from login problems or simply can’t activate your account, it’s possible to come here and view the knowledge-base or post a support ticket.

You’ll also find help when it comes to connecting to the Internet and configuring your settings. AOL offers both Broadband and Dial-up (yes, some people still use it!) to its customers, and the website has a section dedicated to each. AOL has considered many of the problems that its customers are likely to be faced with at some point or another. You’ll find a selection of hot topic articles that answer the majority of basic issues. Unsure of how to setup your wireless network? Need to know how AOL Broadband works with Windows Vista? The AOL help in this section will provide the answers.

Each help category also serves up a handy Troubleshooting sub-section. Sometimes we don’t know what the root of a problem is. For example, if the Internet isn’t working, we might not know where to start in detecting the issue. So the AOL Troubleshooter is designed for beginners to enter some basic details and then be presented with a list of potential problems and best courses of action.

The AOL website doesn’t stop at providing technical advice. It also presents a list of support topics that will surely be relevant to the modern day Internet user. Help exists for getting started with a blog, communicating safely online (great for the kids), and how to send instant messages. As you can imagine, the later feeds nicely in to a marketing campaign for their AIM software.

AOL help topics can also be found via the A to Z help map which categorizes problems nicely. You shouldn’t have to look too deep for an answer. Out of the many ISPs on the market, AOL is arguably the most comprehensive for customer support topics.

Best of all, if you have a problem that simply won’t go away while using the AOL services, it’s possible to register as a member and receive direct live support. Simply sign up for a free AOL account and contact a member of AOL Member Services who will be more than happy to help you.